FAQ
Frequently Asked Questions
How does the Velora Glow Sculptor work? The Glow Sculptor combines four technologies in one device — microcurrent stimulates facial muscles to lift and firm, therapeutic heat at 42°C boosts circulation and product absorption, red and blue LED light therapy targets fine lines and uneven tone, and vibration massage reduces puffiness and stimulates lymphatic drainage. Used together they deliver professional spa results at home.
How long until I see results? Most customers notice improved skin texture and reduced puffiness after the first use. Visible lifting and firming results typically develop within 2-3 weeks of consistent daily use. For best results use for 5-10 minutes daily.
Is it safe for all skin types? Yes. The Velora Glow Sculptor is suitable for all skin types including sensitive skin. If you have any active skin conditions or medical implants please consult your doctor before use.
How do I use it? Apply your favourite facial oil or serum to clean skin. Glide the Glow Sculptor upward and outward across your face and neck using gentle pressure. Use for 5-10 minutes daily. Avoid using directly over active breakouts or irritated skin.
How do I charge it? The Glow Sculptor charges via USB cable included in your box. A full charge takes approximately 2 hours and provides up to 90 minutes of use.
What is your shipping time? We offer free worldwide shipping to the United States and United Kingdom. Orders are processed within 1-3 business days and delivered within 10-18 business days after dispatch. You will receive a tracking number once your order ships.
Do you offer free shipping? Yes. Every Velora order ships completely free, worldwide. No minimum order required.
What is your return policy? We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase contact us at velora.mediadirector@gmail.com within 30 days of receiving your order and we will make it right.
My order hasn't arrived. What should I do? If your order has not arrived within 25 business days of your shipping confirmation please contact us at velora.mediadirector@gmail.com and we will investigate and resolve it immediately.
How do I contact you? You can reach our support team at velora.mediadirector@gmail.com. We respond to all enquiries within 24 hours.